Rights &
Protections

Individual Rights

People receiving support from Challenge have the same civil, legal, and human rights as all members of the community. These include the right to dignity, privacy, choice, self-determination, and freedom from abuse, neglect, exploitation, and retaliation.

People are encouraged to participate actively in decisions about their support and to express concerns or disagreements. Rights information is shared at the start of services and is available at any time upon request. All staff receive training to ensure rights are understood and upheld.

Complaints and Grievances

People receiving services have the right to voice concerns or file a complaint about their supports without fear of retaliation. Whenever possible, concerns are addressed informally and respectfully. If a concern cannot be resolved, a formal grievance process is available.

Complaints may be made directly by the person receiving supports or with the help of a guardian, advocate, or representative of their choice. If a concern cannot be resolved internally, individuals may seek assistance through the appropriate state oversight agency, such as OPWDD, OMH, or ACCES-VR, depending on how services are funded.

Jonathan’s Law

Jonathan’s Law provides the people receiving services and their families or legal representatives with notification and access to information regarding reportable incidents.

Your Rights Include

• Receiving notification when a reportable incident occurs

• Receiving a written report outlining actions taken

• Requesting access to certain records related to the incident

Requests for records must be submitted in writing.