QUALITY & COMPLIANCE

At Challenge, we are committed to providing high-quality supports in a way that is ethical, transparent, and respectful of the people we serve. Our Corporate Compliance Program helps ensure we follow applicable laws and use resources responsibly while supporting high-quality outcomes.

            How It Works:

o   Clear Expectations

Policies and procedures guide how supports are provided and how work is completed.

o   Training and Support

Staff receive ongoing education to understand their responsibilities and provide services appropriately.

o   Speak Up Culture

Staff are encouraged to ask questions and report concerns without fear of retaliation.

o   Monitoring and Review

Regular audits and review help ensure compliance and identify opportunities for improvement.

o   Timely Response

Concerns are addressed promptly to support continuous improvement and protect people receiving supports.

What Are You Looking For?

🛡 Report a Compliance Concern

Learn how to report fraud, waste, abuse, or other compliance-related concerns.

⚠ Incident Reporting & Safety

Learn how incidents are reported, reviewed, and managed to ensure the safety and
well-being of individuals receiving services.

👤 Rights & Protections

Understand individual rights, including Jonathan’s Law and access to incident information.

🔒 Privacy & HIPAA

Learn how personal and health information is protected and understand your privacy rights.

📊 Quality Improvement

See how Challenge monitors performance and continuously improves services across all programs.

‍ ‍Contact Information:

Compliance Department: 607-272-8990 ext: 51176

Corporate Compliance Officer: 315-856-8155

Email: Compliance@mozaic.org

Mail: 950 Danby Rd., Suite 98, Ithaca, NY 14850

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