QUALITY & COMPLIANCE
Challenge is committed to delivering safe, high-quality, and compliant services. Our Quality & Compliance framework integrates oversight, continuous improvement, ethical practices, and regulatory responsibility to ensure we meet the needs of the people we support while adhering to all federal and New York State requirements.
Our approach focuses on:
Promoting quality outcomes for persons receiving services
Ensuring compliance with applicable laws and regulations
Supporting staff through clear expectations and accountability
Encouraging transparency, reporting, and continuous improvement
What Are You Looking For?
🛡 Report a Compliance Concern
Learn how to report fraud, waste, abuse, or other compliance-related concerns.
⚠ Incident Reporting & Safety
Learn how incidents are reported, reviewed, and managed to ensure the safety and
well-being of individuals receiving services.
👤 Rights & Protections
Understand individual rights, including Jonathan’s Law and access to incident information.
🔒 Privacy & HIPAA
Learn how personal and health information is protected and understand your privacy rights.
📊 Quality Improvement
See how Mozaic monitors performance and continuously improves services across all programs.
Kimberly Dagnesi
Administrator of Quality Improvement
Kimberly.Dagnesi@mozaic.org
(315) 856-8130